Ama\u00e7 Madde 1-<\/strong> Bu Y\u00f6netmeli\u011fin amac\u0131, mesafeli s\u00f6zle\u015fmeler hakk\u0131nda uygulama usul ve esaslar\u0131n\u0131 d\u00fczenlemektir. Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi Ama\u00e7 Madde 1- Bu Y\u00f6netmeli\u011fin amac\u0131, mesafeli s\u00f6zle\u015fmeler hakk\u0131nda uygulama usul ve esaslar\u0131n\u0131 d\u00fczenlemektir. Kapsam Madde 2- Bu Y\u00f6netmelik, yaz\u0131l\u0131, g\u00f6rsel ve elektronik ortamda veya di\u011fer ileti\u015fim ara\u00e7lar\u0131 kullan\u0131larak ve t\u00fcketicilerle kar\u015f\u0131 kar\u015f\u0131ya gelinmeksizin yap\u0131lan, mal\u0131n veya hizmetin t\u00fcketiciye an\u0131nda veya sonradan teslimi veya ifas\u0131 kararla\u015ft\u0131r\u0131lan s\u00f6zle\u015fmelere uygulan\u0131r. Dayanak Madde 3- Bu […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\n
\nKapsam Madde 2-<\/strong> Bu Y\u00f6netmelik, yaz\u0131l\u0131, g\u00f6rsel ve elektronik ortamda veya di\u011fer ileti\u015fim ara\u00e7lar\u0131 kullan\u0131larak ve t\u00fcketicilerle kar\u015f\u0131 kar\u015f\u0131ya gelinmeksizin yap\u0131lan, mal\u0131n veya hizmetin t\u00fcketiciye an\u0131nda veya sonradan teslimi veya ifas\u0131 kararla\u015ft\u0131r\u0131lan s\u00f6zle\u015fmelere uygulan\u0131r.
\nDayanak Madde 3-<\/strong> Bu Y\u00f6netmelik, 23\/2\/1995 tarihli ve 4077 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanunun 31 inci ve bu Kanuna 4822 say\u0131l\u0131 Kanunla eklenen 9\/A maddelerine dayan\u0131larak haz\u0131rlanm\u0131\u015ft\u0131r.
\nTan\u0131mlar Madde 4-<\/strong> Bu Y\u00f6netmeli\u011fin uygulanmas\u0131nda; a) Bakanl\u0131k: Sanayi ve Ticaret Bakanl\u0131\u011f\u0131n\u0131, b) Bakan: Sanayi ve Ticaret Bakan\u0131n\u0131, c) Mal: Al\u0131\u015f-veri\u015fe konu olan ta\u015f\u0131n\u0131r e\u015fyay\u0131, konut ve tatil ama\u00e7l\u0131 ta\u015f\u0131nmaz mallar\u0131 ve elektronik ortamda kullan\u0131lmak \u00fczere haz\u0131rlanan yaz\u0131l\u0131m, ses, g\u00f6r\u00fcnt\u00fc ve benzeri gayri maddi mallar\u0131, d) Hizmet: Bir \u00fccret veya menfaat kar\u015f\u0131l\u0131\u011f\u0131nda yap\u0131lan mal sa\u011flama d\u0131\u015f\u0131ndaki her t\u00fcrl\u00fc faaliyeti, e) Sat\u0131c\u0131: Kamu t\u00fczel ki\u015fileri de dahil olmak \u00fczere ticari veya mesleki faaliyetleri kapsam\u0131nda t\u00fcketiciye mal sunan ger\u00e7ek veya t\u00fczel ki\u015fileri, f) Sa\u011flay\u0131c\u0131: Kamu t\u00fczel ki\u015fileri de dahil olmak \u00fczere ticari veya mesleki faaliyetleri kapsam\u0131nda t\u00fcketiciye hizmet sunan ger\u00e7ek veya t\u00fczel ki\u015fileri, g) T\u00fcketici: Bir mal veya hizmeti ticari veya mesleki olmayan ama\u00e7larla edinen, kullanan veya yararlanan ger\u00e7ek ya da t\u00fczel ki\u015fiyi, h) Kredi veren: Mevzuatlar\u0131 gere\u011fi t\u00fcketicilere nakit kredi vermeye yetkili olan banka, \u00f6zel finans kurulu\u015fu ve finansman \u015firketlerini, \u0131) Mesafeli S\u00f6zle\u015fme: Yaz\u0131l\u0131, g\u00f6rsel, telefon ve elektronik ortamda veya di\u011fer ileti\u015fim ara\u00e7lar\u0131 kullan\u0131larak ve t\u00fcketicilerle kar\u015f\u0131 kar\u015f\u0131ya gelinmeksizin yap\u0131lan ve mal\u0131n veya hizmetin t\u00fcketiciye an\u0131nda veya sonradan teslimi veya ifas\u0131 kararla\u015ft\u0131r\u0131lan s\u00f6zle\u015fmeleri, ifade eder. \u00d6n Bilgiler
\nMadde 5-<\/strong> Mesafeli s\u00f6zle\u015fmenin akdinden \u00f6nce a\u015fa\u011f\u0131daki bilgilerin t\u00fcketiciye verilmesi zorunludur. a) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n isim, unvan, a\u00e7\u0131k adres, telefon ve varsa di\u011fer eri\u015fim bilgileri, b) S\u00f6zle\u015fme konusu mal ya da hizmetin temel \u00f6zellikleri, c) S\u00f6zle\u015fme konusu mal ya da hizmetin t\u00fcm vergiler dahil sat\u0131\u015f fiyat\u0131, d) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n fiyat dahil t\u00fcm vaatlerinin ge\u00e7erlilik s\u00fcresi, e) T\u00fcketicinin \u00f6demelerinin nas\u0131l yap\u0131laca\u011f\u0131na dair bilgiler, f) Teslimat ve ifan\u0131n nas\u0131l yap\u0131laca\u011f\u0131na ve varsa buna ili\u015fkin masraflar\u0131n tutar\u0131 ve kimin taraf\u0131ndan kar\u015f\u0131lanaca\u011f\u0131na dair bilgiler, g) Cayma hakk\u0131 ve bu hakk\u0131n nas\u0131l kullan\u0131laca\u011f\u0131na dair bilgiler, h) T\u00fcketiciye bir maliyeti varsa kullan\u0131lan ileti\u015fim yollar\u0131n\u0131n \u00fccreti, \u0131) S\u00f6zle\u015fme konusu mal ya da hizmetin, teslim ve ifa tarihlerine ili\u015fkin program, j) T\u00fcketicinin talep ve \u015fikayetlerini iletebilece\u011fi sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n a\u00e7\u0131k adres, telefon ve varsa di\u011fer eri\u015fim bilgileri. \u00d6n Bilgilerin Do\u011frulu\u011funun Yaz\u0131l\u0131 Olarak Kan\u0131tlanmas\u0131
\nMadde 6-<\/strong> T\u00fcketici, \u00f6n bilgileri do\u011fru ve eksiksiz olarak edindi\u011fini yaz\u0131l\u0131 olarak teyit etmedik\u00e7e s\u00f6zle\u015fme akdedilemez. Elektronik ortamda yap\u0131lan s\u00f6zle\u015fmelerde bu teyit i\u015flemi yine elektronik ortamda yap\u0131l\u0131r. T\u00fcketici, mallar i\u00e7in s\u00f6zle\u015fme konusu mal kendisine ula\u015fmadan, hizmetler i\u00e7in de en ge\u00e7 s\u00f6zle\u015fmenin ifas\u0131ndan \u00f6nce \u00f6n bilgileri i\u00e7eren yaz\u0131l\u0131 onay\u0131 almal\u0131d\u0131r. S\u00f6zle\u015fmede Bulunmas\u0131 Gereken \u015eartlar
\nMadde 7-<\/strong> Mesafeli s\u00f6zle\u015fmenin yaz\u0131l\u0131 olarak yap\u0131lmas\u0131 ve bu s\u00f6zle\u015fmenin bir n\u00fcshas\u0131n\u0131n t\u00fcketiciye verilmesi zorunludur. S\u00f6zle\u015fmede; a) T\u00fcketicinin, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n isim, unvan, a\u00e7\u0131k adres, telefon ve varsa di\u011fer eri\u015fim bilgileri, b) S\u00f6zle\u015fmenin d\u00fczenlendi\u011fi tarih, c) Mal\u0131n veya hizmetin teslim veya ifa tarihi ve \u015fekli, d) Teslimat ve ifaya ili\u015fkin masraflar\u0131n tutar\u0131 ve kimin taraf\u0131ndan kar\u015f\u0131lanaca\u011f\u0131na dair bilgiler, e) S\u00f6zle\u015fme konusu mal\u0131n veya hizmetin cinsi veya t\u00fcr\u00fc, miktar\u0131 ve varsa marka ve modeli, f) Mal\u0131n veya hizmetin T\u00fcrk Liras\u0131 olarak vergiler dahil pe\u015fin sat\u0131\u015f fiyat\u0131, g) Vadeye g\u00f6re faiz ile birlikte \u00f6denecek T\u00fcrk Liras\u0131 olarak toplam sat\u0131\u015f fiyat\u0131, h) Faiz miktar\u0131, faizin hesapland\u0131\u011f\u0131 y\u0131ll\u0131k oran ve s\u00f6zle\u015fmede belirtilen faiz oran\u0131n\u0131n y\u00fczde otuz fazlas\u0131n\u0131 ge\u00e7memek \u00fczere gecikme faizi oran\u0131, \u0131) Pe\u015finat tutar\u0131, j) \u00d6deme plan\u0131, k) Bor\u00e7lunun temerr\u00fcde d\u00fc\u015fmesinin hukuki sonu\u00e7lar\u0131, yer al\u0131r.
\nCayma Hakk\u0131 Madde 8-<\/strong> T\u00fcketici; mal sat\u0131\u015f\u0131na ili\u015fkin mesafeli s\u00f6zle\u015fmelerde, teslim ald\u0131\u011f\u0131 tarihten itibaren yedi g\u00fcn i\u00e7erisinde hi\u00e7bir hukuki ve cezai sorumluluk \u00fcstlenmeksizin ve hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin mal\u0131 reddederek s\u00f6zle\u015fmeden cayma hakk\u0131na sahiptir. Hizmet sunumuna ili\u015fkin mesafeli s\u00f6zle\u015fmelerde ise, bu s\u00fcre s\u00f6zle\u015fmenin imzaland\u0131\u011f\u0131 tarihte ba\u015flar. S\u00f6zle\u015fmede, hizmetin ifas\u0131n\u0131n 7 g\u00fcnl\u00fck s\u00fcre dolmadan yap\u0131lmas\u0131 kararla\u015ft\u0131r\u0131lm\u0131\u015fsa, t\u00fcketici ifan\u0131n ba\u015flayaca\u011f\u0131 tarihe kadar cayma hakk\u0131n\u0131 kullanabilir. Cayma hakk\u0131n\u0131n kullan\u0131m\u0131ndan kaynaklanan masraflar sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya aittir. Elektronik ortamda an\u0131nda ifa edilen hizmetler ve t\u00fcketiciye an\u0131nda teslim edilen mallara ili\u015fkin s\u00f6zle\u015fmeler cayma hakk\u0131 ve kullan\u0131m\u0131na ili\u015fkin h\u00fck\u00fcmlere tabi de\u011fildir. Mal\u0131n teslimi s\u00f6zle\u015fmeye taraf olan t\u00fcketici d\u0131\u015f\u0131nda bir ki\u015fiye yap\u0131lsa dahi t\u00fcketici cayma hakk\u0131n\u0131 kullanabilir. Bu durumda sat\u0131c\u0131 mal\u0131 9 uncu maddenin d\u00f6rd\u00fcnc\u00fc f\u0131kras\u0131 h\u00fckm\u00fc uyar\u0131nca \u00fc\u00e7\u00fcnc\u00fc ki\u015fiden teslim al\u0131r. T\u00fcketicinin \u00f6zel istek ve talepleri uyar\u0131nca \u00fcretilen veya \u00fczerinde de\u011fi\u015fiklik ya da ilaveler yap\u0131larak ki\u015fiye \u00f6zel hale getirilen mallarda t\u00fcketici cayma hakk\u0131n\u0131 kullanamaz. Ayr\u0131ca t\u00fcketici, niteli\u011fi itibariyle iade edilemeyecek, h\u0131zla bozulma veya son kullanma tarihi ge\u00e7me ihtimali olan mallar s\u00f6z konusu oldu\u011funda cayma hakk\u0131n\u0131 kullanamaz. Bu Y\u00f6netmeli\u011fin 6 nc\u0131 ve 7 nci maddesindeki ko\u015fullardan biri eksik oldu\u011fu taktirde sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 en ge\u00e7 otuz g\u00fcn i\u00e7erisinde eksikli\u011fi giderir. Bu durumda 7 g\u00fcnl\u00fck s\u00fcre, s\u00f6z konusu eksikli\u011fin giderildi\u011fine dair bilginin yaz\u0131l\u0131 olarak t\u00fcketiciye ula\u015ft\u0131r\u0131ld\u0131\u011f\u0131 tarihten itibaren ba\u015flar. T\u00fcketicinin \u00f6dedi\u011fi bedel k\u0131smen veya tamamen sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan ya da sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile kredi veren aras\u0131ndaki anla\u015fmaya dayan\u0131larak kar\u015f\u0131lan\u0131yorsa, cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 halinde, kredi s\u00f6zle\u015fmesi de hi\u00e7bir tazminat veya cezai \u015fart tutar\u0131n\u0131 \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc s\u00f6z konusu olmaks\u0131z\u0131n kendili\u011finden sona erer. Ancak bunun i\u00e7in, cayma bildiriminin kredi verene de yaz\u0131l\u0131 olarak iletilmesi gerekir.
\nSat\u0131c\u0131 ve Sa\u011flay\u0131c\u0131n\u0131n Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Madde 9-<\/strong> Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 t\u00fcketicinin sipari\u015fi kendisine ula\u015ft\u0131rd\u0131\u011f\u0131 andan itibaren en ge\u00e7 otuz g\u00fcn i\u00e7erisinde edimini yerine getirmekle y\u00fck\u00fcml\u00fcd\u00fcr. Bu s\u00fcre t\u00fcketiciye daha \u00f6nceden yaz\u0131l\u0131 olarak bildirilmek ko\u015fuluyla en fazla on g\u00fcn uzat\u0131labilir. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin cayma bildiriminin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on g\u00fcn i\u00e7inde alm\u0131\u015f oldu\u011fu bedeli, k\u0131ymetli evrak\u0131 ve t\u00fcketiciyi bor\u00e7 alt\u0131na sokan her t\u00fcrl\u00fc belgeyi iade etmekle, ayr\u0131ca yirmi g\u00fcn i\u00e7inde de mal\u0131 geri almakla y\u00fck\u00fcml\u00fcd\u00fcr. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 mesafeli s\u00f6zle\u015fme konusu mal\u0131n veya hizmetin t\u00fcketiciye teslimi veya ifas\u0131ndan \u00f6nce s\u00f6zle\u015fmenin bir n\u00fcshas\u0131n\u0131 ve \u00f6n bilgilerin teyidine ili\u015fkin yaz\u0131l\u0131 onay\u0131n bir n\u00fcshas\u0131n\u0131 t\u00fcketicinin kendi el yaz\u0131s\u0131 ile imzalanmas\u0131n\u0131 sa\u011flayarak teslim eder. Uyu\u015fmazl\u0131k halinde ispat k\u00fclfeti sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131ya aittir. Hakl\u0131 bir sebebe dayanmak \u015fart\u0131yla sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, s\u00f6zle\u015fmeden do\u011fan ifa y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn s\u00fcresi dolmadan ve s\u00f6zle\u015fmede belirtmesi \u015fart\u0131yla, t\u00fcketiciye e\u015fit kalite ve fiyatta mal veya hizmet tedarik edebilir. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, sipari\u015f konusu mal veya hizmetin yerine getirilmesinin imkans\u0131zla\u015ft\u0131\u011f\u0131n\u0131 ileri s\u00fcrerek, s\u00f6zle\u015fme konusu y\u00fck\u00fcml\u00fcl\u00fcklerini yerine getiremiyorsa, bu durumu, s\u00f6zle\u015fmeden do\u011fan ifa y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn s\u00fcresi dolmadan t\u00fcketiciye bildirir. \u00d6demi\u015f oldu\u011fu bedel ve bor\u00e7 alt\u0131na sokan t\u00fcm belgeleri 10 g\u00fcn i\u00e7inde t\u00fcketiciye iade eder.
\nGeri \u00d6deme Madde 10-<\/strong> Mesafeli s\u00f6zle\u015fmelerde, \u00f6demenin kredi kart\u0131 veya benzeri bir \u00f6deme kart\u0131 ile yap\u0131lmas\u0131 halinde t\u00fcketici, kart\u0131n kendi r\u0131zas\u0131 d\u0131\u015f\u0131nda ve hukuka ayk\u0131r\u0131 bi\u00e7imde kullan\u0131ld\u0131\u011f\u0131 gerek\u00e7esiyle \u00f6deme i\u015fleminin iptal edilmesini talep edebilir. Bu halde, kart\u0131 \u00e7\u0131karan kurulu\u015f itiraz\u0131n kendisine bildirilmesinden itibaren 10 g\u00fcn i\u00e7inde \u00f6deme tutar\u0131n\u0131 t\u00fcketiciye iade eder.
\nKapsam D\u0131\u015f\u0131 S\u00f6zle\u015fmeler Madde 11-<\/strong> Bu Y\u00f6netmelik h\u00fck\u00fcmleri; a) Banka, sigorta ile ilgili, b) Otomatik sat\u0131\u015f makineleri vas\u0131tas\u0131yla akdedilen, c) Halka a\u00e7\u0131k jetonlu telefonlar vas\u0131tas\u0131yla akdedilen, d) A\u00e7\u0131k artt\u0131rma yolu ile akdedilen, e) G\u0131da, i\u00e7ecek ve g\u00fcnl\u00fck t\u00fcketim i\u00e7in t\u00fcketicinin evine veya i\u015fyerine d\u00fczenli olarak sa\u011flanan mallar\u0131n tedariki ile ilgili, f) Sa\u011flay\u0131c\u0131n\u0131n \u00fcstlendi\u011fi, bar\u0131nma, ula\u015f\u0131m, yemek tedariki, sportif ve k\u00fclt\u00fcrel faaliyetler ve e\u011flence hizmetlerini \u00f6zel bir g\u00fcnde veya s\u00fcrede tedarik etmesine ili\u015fkin h\u00fck\u00fcmler i\u00e7eren, s\u00f6zle\u015fmelere uygulanmaz.
\nY\u00fcr\u00fcrl\u00fck Madde 12-<\/strong> Bu Y\u00f6netmelik 14\/6\/2003 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girer.
\nY\u00fcr\u00fctme Madde 13-<\/strong> Bu Y\u00f6netmelik h\u00fck\u00fcmlerini Sanayi ve Ticaret Bakan\u0131 y\u00fcr\u00fct\u00fcr.<\/p>\n","protected":false},"excerpt":{"rendered":"